Important Notice, Terms and Conditions, and Disclaimers
By confirming the order, customers confirm that they have read and agree with our Terms and Conditions, and Disclaimers.
A. Important Notice
| 1 |
We don't provide service for funeral-use/ sensitive-topic/ pornography or if copyright infringement/ honesty/ legality is suspected. |
| 2 |
Sorry but manpower is limited, we cannot process enquiries that are not refering to this website for our available services/ not providing sufficient required info. |
| 3 |
All prices are fixed prices, quantity-discount unavailable because of our handicraft-production nature. Rush-order not supported. |
| 4 |
Quotations for special sizes are valid for 7 days from the date of issue, unless otherwise specified. |
| 5 |
Production lead time (working days): print-only
7-10; printing with framing 20-25 - approximation only, may vary because of our handicraft job nature. Large quantities require slightly more time. The discussion process may take some time as well. |
| 6 |
Minimum charge of our photo/ fine art printing service is HK$200. |
| 7 |
Rush-order surcharge:
+25% or a minimum of HK$350 per photo. (We accept rush-orders only if workload allows) |
| 8 |
Full payment is required for the confirmation of orders below HK$10,000/ urgent orders/ print-only orders. 50% deposit required for printing w/framing orders of HK$10,000 and up, remaining balance to be settled before goods hand-over. |
| 9 |
We spend serious effort in project-studies with professional knowledge, and prepare invoice ONLY after customer agrees to place an order, cancelling order at invoicing-stage will be regarded as breach of promise and we reserve the rights to claim for damages. |
| 10 |
It is not uncommon that couriers damage large items, do not use them to collect these valuable fine art items. To avoid accidents, over-sizes/ large quantities to be delivered by us only. (refer to delivery T&C for details) |
B.Terms and Conditions
| 1 |
By confirming the order, customers confirm that they own the copyright or usage right of the artwork. |
| 2 |
We may take photos/videos of the production process/products as our online/open portfolio. |
| 3 |
Our checking & suggestion on customer's file is of auxiliary nature only, customer bears sole responsibility for any file-related problem. |
| 4 |
Colour/ brightness of print-outs may differ from monitors or other companies/printers/papers, in particular monochrome photos. (google "colour management" to learn more) |
| 5 |
Sizes are approximate because of the handcrafted nature or the elasticity/overlapping of materials etc. "Bleeding-area" may also apply. Samples/Images are for general reference only, and may differ from the actual productions without prior notice. |
| 6 |
Image-processing & color-management knowledge is broad and profound, to avoid
causing unnecessary confusion to must customers, if we judge that mild color/brightness adjustment (within ~20% for each parameter) or simple editing is needed, we will process without prior notice. Professionals (artists/ photographers/ designers etc.) may opt for straight-forward output without any modification when placing an order. |
| 7 |
Warranty or aftersales service not available for printing & handicraft items. Please examine carefully upon collection/ delivery. |
| 8 |
We retain the right to dispose of the products without any compensation, if they are not collected in 30 days upon collection notification. |
| 9 |
Production lead time (working days): print-only
7-10; printing with framing 20-25 - approximation only, may vary because of our handicraft job nature (may be shorter/longer than above). Large quantities require more time. |
| 10 |
If the allowed production deadline is close to/shorter than pt.9, customer must let us know during order placement to classify it as "rush-order" (we do not normally take rush-orders, rush-surcharge may apply if we do). We will not accept any speed-up request after order-confirmation. We promise an rush-order only if we have full confidence. However, we shall not be liable to the customer of any delay caused by any "Force Majeure Event" (including extreme weather conditions). |
| 11 |
Subject to the availability of parts/materials, and aesthetic/structural concerns, we handcraft our products with our own specifications and quality-standard only, refer to our website for details. Specifications received from customers, if any, will be understood as preliminary reference only. |
| 12 |
We are not responsible for any loss or damage or legal liability, including but not limited to special or consequential damages that result from any production delay. In case a job was not completed after an "extended period", customers can opt for a full refund.
"extended period": print-only
more than 25 working days; printing with framing more than 50 working days, this applies to Urgent Orders as well. For large-quanities orders, this defines as 2X of the order-specific lead-time. |
| 14 |
In case of any dispute, our decision shall be final. |
| 15 |
If there is any inconsistency or ambiguity between the English/ Chinese version of this homepage, the Chinese version shall prevail. |
C. Disclaimers
| |
We are not responsible for any loss or damage or legal liability, including but not limited to special or consequential damages that result from the use of our service or materials. By using our services, you acknowledge that we provide our services or materials with no warranties of any kind. Your use or reliance upon any of our services or materials is solely at your own risk. |
Version 23.11 |
